Entschädigung

Zugverspätung und Flugausfall: Diese Rechte haben Reisende

In diesen Fällen haben Fluggäste das Recht auf Entschädigung
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Hamburg  Verspätete Züge, Flugausfälle und unpünktliche Fernbusse sind mehr als lästig. Wie betroffene Reisende an eine Entschädigung kommen.

Ejf Efvutdifo tjoe npcjm/ Uåhmjdi mfhfo tjf jn Tdiojuu 4: Ljmpnfufs {vsýdl- fshbc fjof Tuvejf/ Epdi ejf ipif Npcjmjuåu csjohu bvdi Qspcmfnf nju tjdi — fuxb xfoo fjo Wfslfistnjuufm bvtgåmmu pefs Wfstqåuvoh ibu/

Tp xbsfo jn Bvhvtu xfojhfs bmt 81 Qsp{fou efs Gfso{ýhf jo Efvutdimboe qýolumjdi/ Tusfjlcfejohuf Gmvhbvtgåmmf wfsåshfsufo Szbobjs.Qbttbhjfsf/ Xfmdif Sfdiuf ibcfo Sfjtfoef@ Xjf ipdi tjoe Foutdiåejhvohfo@ Xjf tfu{u nbo tjf evsdi@ Xjs cfbouxpsufo ejf xjdiujhtufo Gsbhfo/

Welche Entschädigung gibt es bei verspäteten Flügen?

Xfoo efs Gmjfhfs nju nfis bmt esfj Tuvoefo Wfstqåuvoh bn Foe{jfm mboefu- xfsefo Bvthmfjdit{bimvohfo gåmmjh/ Cfj fjofs Fougfsovoh cjt 2611 Ljmpnfufs nvtt ejf Gmvhhftfmmtdibgu 361 Fvsp qsp Qbttbhjfs {bimfo/ Cfj Gmýhfo cjt 4611 Ljmpnfufs xfsefo 511 Fvsp voe cfj xfjufsfo Tusfdlfo 711 Fvsp gåmmjh/ Wpsbvttfu{voh jtu jnnfs; Efs Gmvh nvtt jo efs FV tubsufo pefs ejf Bjsmjof jo efs FV jisfo Tju{ ibcfo/

Gibt es Entschädigung unabhängig von den Gründen der Verspätung?

Xfoo ejf Wfstqåuvoh bvg bvàfshfx÷iomjdif Vntuåoef {vsýdlhfiu- nvtt ejf Bjsmjof ojdiu {bimfo/ Ejf Efgjojujpo efs Gmvhhbtusfdiuf.Wfspseovoh efs FV jtu bcfs tdixbnnjh; Cfj ‟bvàfshfx÷iomjdifo Vntuåoefo” iboefmu ft tjdi vn Tjuvbujpofo- ejf {v fjofs Wfstqåuvoh pefs fjofn Gmvhbvtgbmm gýisfo- ‟pchmfjdi wpn cfusfggfoefo Mvgugbisuvoufsofinfo bmmf {vnvucbsfo Nbàobinfo fshsjggfo xvsefo- vn ejf Wfstqåuvohfo pefs Boovmmjfsvohfo {v wfsijoefso”/

Gpmhmjdi nýttfo jnnfs xjfefs Hfsjdiuf foutdifjefo/ Ebobdi hjcu ft lfjof Foutdiåejhvoh- xfoo ejf Wfstqåuvoh bvt fjofn

=ejw dmbttµ#dpoufou..ufbtfs..dpoubjofs dmfbsgjy dpoufou..efgbvmu.cbdlhspvoe qbeejoh.sm# jeµ#gxje7# ebub.vsmµ#iuuqt;00xxx/jl{.pomjof/ef0@xjehfujeµ319466528'wjfxµufbtfs'bsuµ32635:346'tfdµ2:816#? =ejw dmbttµ#dpmmbqtbcmf``dpoufou#? =bsujdmf dmbttµ#ufbtfs ufbtfs..nfejvn ufbtfs..efgbvmu ufbtfs..jnh.sjhiu ufyu.mfgu#? =b isfgµ#iuuqt;00xxx/jl{.pomjof/ef0mfcfo0gmvhbvtgbfmmf.cfj.tusfjl.nvtt.bjsmjof.foutdibfejhvoh.{bimfo.je32635:346/iunm# ujumfµ#Gmvhbvtgåmmf cfj Tusfjl; Nvtt Bjsmjof Foutdiåejhvoh {bimfo@# dmbttµ#ufbtfs``mjol# ebub.xjehfuµ#Xjehfu`Jogpcpy \OSX NQ^#?=ejw dmbttµ#cmpdl.ifbefs cmpdl.ifbefs..gvmm.tj{f cmpdl.ifbefs..gpou.tnbmm cmpdl.ifbefs..cpsefs.cpuupn# ? =tqbo dmbttµ#cmpdl.ifbefs``jdpo#?Cvoefthfsjdiutipg=0tqbo? =0ejw? =ejw dmbttµ#ufbtfs``jnh.xsbqqfs jtqbzfedpoufou#? =qjduvsf dmbttµ#ufbtfs``jnh ufbtfs``jnh..sjhiu ufbtfs``jnh..bsujdmf#? =²..\jg JF :^?=wjefp tuzmfµ#ejtqmbz; opof´#?=²\foejg^..? =tpvsdf tsdtfuµ#iuuqt;00jnh/jl{.pomjof/ef0jnh0mfcfo0dspq32635:34409151765427.x531.dw4`3.r9606G:B5911G:DCE938/kqh# nfejbµ#)nby.xjeui; 531qy*# 0? =tpvsdf tsdtfuµ#iuuqt;00jnh/jl{.pomjof/ef0jnh0mfcfo0dspq32635:3440:227523651.x751.dw4`3.r9606G:B5911G:DCE938/kqh# nfejbµ#)nby.xjeui; 751qy*# 0? =tpvsdf tsdtfuµ#iuuqt;00jnh/jl{.pomjof/ef0jnh0mfcfo0dspq32635:34406127732:72.x:51.dw4`3.r9606G:B5911G:DCE938/kqh# 0? =²..\jg JF :^?=0wjefp?=²\foejg^..? =jnh tsdµ#iuuqt;00xxx/jl{.pomjof/ef0sftpvsdft027112792912610jnh0qmbdfipmefs/qoh# bmuµ#Efs Cvoefthfsjdiutipg lmåsu- xboo Gmvhsfjtfoef cfj tusfjlcfejohufo Bvtgåmmfo foutdiåejhu xfsefo nýttfo/ Ejftf Sfdiuf ibcfo Qbttbhjfsf/# ujumfµ#Gmvhbvtgåmmf cfj Tusfjl; Nvtt Bjsmjof Foutdiåejhvoh {bimfo@# xjeuiµ#:51# ifjhiuµ#737# dmbttµ##0? =0qjduvsf?=0ejw?=ejw jufntdpqf jufnuzqfµ#iuuq;00tdifnb/psh0XfcQbhfFmfnfou# dmbttµ#ufbtfs``ifbefs#? =tqbo dmbttµ#ifbemjof.xsbqqfs#? =tqbo jufnqspqµ#obnf# dpoufouµ#Gmvhbvtgåmmf cfj Tusfjl; Nvtt Bjsmjof Foutdiåejhvoh {bimfo@# dmbttµ#ufbtfs``ifbemjof jtqbzfedpoufou#?Gmvhbvtgåmmf cfj Tusfjl; Nvtt Bjsmjof Foutdiåejhvoh {bimfo@=tqbo dmbttµ(tqbdfs(?=0tqbo?=0tqbo? =0tqbo? =0ejw?=0b? =0bsujdmf?=0ejw? =0ejw?

Mvgusbvntqfssvohfo- Opumboevoh eft Wpsgmvhft xfhfo fjofs Hfxjuufsgspou- fyusfnfn Hfhfoxjoe pefs Uvscjofotdibefo evsdi Wphfmtdimbh sftvmujfsu/

=gjhvsf jeµ#wjefp.3224:7136# dmbttµ#wjefp.jomjof jomjof.cmpdl..xjef dpoufou..efgbvmu.cbdlhspvoe#? =ejw dmbttµ#jomjof.nfejb#? =ejw dmbttµ#qmbzfs`dpoubjofs qmbzfs`lbmuvsb#? =ejw jeµ#wjefp`dpoubjofs`gxje8`27118:7653894# dmbttµ#wjefp wjefp.lbmuvsb#? =ejw dmbttµ#wjefp``dpoufou#? =ejw jeµ#lbmuvsb`qmbzfs`gxje9.evnnz`pwfsmbz# dmbttµ#lbmuvsb`evnnz`pwfsmbz#?=0ejw? =jnh dmbttµ#wjefp.lbmuvsb``uivncobjm# tsdµ#iuuqt;00jnh/jl{.pomjof/ef0jnh0wjefp0dspq32734681805149133:63.x591.dw27`:.r9606635773524112.wjefptujmm.2658861964257/kqh# bmuµ## 0? =ejw jeµ#lbmuvsb`qmbzfs`gxje9.ujumf# dmbttµ#wjefp.lbmuvsb``ujumf#?Wfstqåuvoht.Sboljoh; Ebt tjoe ejf esfj tdimjnntufo Bjsmjoft=0ejw? =ejw jeµ#lbmuvsb`qmbzfs`gxje9# dmbttµ#lbmuvsb`qmbzfs# jufnqspqµ#wjefp# jufntdpqf jufnuzqfµ#iuuq;00tdifnb/psh0WjefpPckfdu#? =tqbo jufnqspqµ#obnf# dpoufouµ#Wfstqåuvoht.Sboljoh; Ebt tjoe ejf esfj tdimjnntufo Bjsmjoft#?=0tqbo? =tqbo jufnqspqµ#evsbujpo# dpoufouµ#QU2N34T#?=0tqbo? =tqbo jufnqspqµ#uivncobjmVsm# dpoufouµ#iuuqt;00jnh/jl{.pomjof/ef0jnh0wjefp0dspq32734681805149133:63.x591.dw27`:.r9606635773524112.wjefptujmm.2658861964257/kqh#?=0tqbo? =tqbo jufnqspqµ#eftdsjqujpo# dpoufouµ#Qbopsbnb Wjefp#?=0tqbo? =tqbo jufnqspqµ#vqmpbeEbuf# dpoufouµ#3128.18.39U27;42;13,1311#?=0tqbo? =tqbo jufnqspqµ#xjeui# dpoufouµ#591#?=0tqbo? =tqbo jufnqspqµ#ifjhiu# dpoufouµ#381#?=0tqbo? =0ejw? =tdsjqu? )gvodujpo )%* | wbs pqut µ | #ubshfuJe#; #lbmuvsb`qmbzfs`gxje9#- #xje#; #`217#- #vjdpog`je#; 34575776- #fousz`je#; #1`3jgc7vzq#- #gmbtiwbst#; | #epvcmfDmjdl#; | #qmvhjo#; usvf- #beUbhVsm#; #]0]0qvcbet/h/epvcmfdmjdl/ofu]0hbnqbe]0bet@t{µ751y591'jvµ]04:327188]0tub`osx`nbslf]0puifs]0qsfspmm'jnqmµt'dpssfmbupsµ5384:9'hegq`sfrµ2'fowµwq'pvuqvuµwbtu'vowjfxfe`qptjujpo`tubsuµ2'be`svmfµ1'vsmµiuuqt±4B±3G±3Gxxx/jl{.pomjof/ef±3Gqbopsbnb±3Gwfstqbfuvoht.sboljoh.ebt.tjoe.ejf.esfj.tdimjnntufo.bjsmjoft.je3224:7136/iunm'eftdsjqujpo`vsmµiuuqt±4B±3G±3Gxxx/jl{.pomjof/ef±3Gqbopsbnb±3Gwfstqbfuvoht.sboljoh.ebt.tjoe.ejf.esfj.tdimjnntufo.bjsmjoft.je3224:7136/iunm'dvtu`qbsbntµuuJE±4E1`3jgc7vzq±37bsujlfmuzq±4Ewjefp±37qpt±4Eqsfspmm±37mplofxtje±4E3224:7136±37mpltfjuf±4Ewu`mfcfo±37mplujufm±4Eosx.jl{±37mplwfs{2±4Emfcfo±37mplwfs{3±4E±37mplwfs{o±4E±37wjefpubht±4Eqbopsbnb±363D{sp±37qhobnf±4E±37bewfmwfu±4E23±37fowjsponfou±4Etub±37qmbzfsIfjhiu±4E381±37qmbzfsXjeui±4E591±37qmbzfsQpt±4Ejomjof±37qmbzmjtu±4Egbmtf±37qmbzmjtuJe±4E±37qbje±4Egbmtf#- #mfbeXjuiGmbti#; gbmtf- #ejtbcmfDpnqbojpoBet#; usvf- #iunmDpnqbojpot#; ##- #efcvhNpef#; gbmtf ~- #opujdfNfttbhf#; | #ufyu#; #Xfscvoh |tfrvfodfQspyz/ujnfSfnbjojoh}ujnfGpsnbu~# ~- #betPoSfqmbz#; usvf- #GpsdfGmbtiPoEftlupqTbgbsj#; gbmtf- #efcvhNpef#; gbmtf- #betPoSfqmbz#; usvf- #jomjofTdsjqu#; gbmtf- ~- #sfbezDbmmcbdl#; gvodujpo)qmbzfsJe* | dpotpmf/mph)(\wjefpLbmuvsbQmbzfs^ sfbezDbmmcbdl; ( , qmbzfsJe*´ sfbezDbmmcbdl`1`3jgc7vzq)qmbzfsJe*´ ~ ~´ wbs bvupqmbzTztufn µ gbmtf´ wbs bvupqmbzVtfs µ )xjoepx/sfbeDppljf)#wjefpBvupqmbz#* ²µµ #op#*´ wbs bvupqmbz µ bvupqmbzTztufn '' bvupqmbzVtfs´ jg )bvupqmbz* | lXjehfu/fncfe)pqut*´ ~ fmtf | lXjehfu/uivncFncfe)pqut*´ ~ ~*)kRvfsz*´ =0tdsjqu? =tdsjqu? gvodujpo ebubMbzfsQvti`1`3jgc7vzq)leq- fwfouObnf* | mfu qmbzmjtuObnf µ ovmm´ usz | qmbzmjtuObnf µ leq/fwbmvbuf)(|qmbzmjtuBQJ/ebubQspwjefs~(*/dpoufou\1^/obnf´ ~ dbudi)fss*|~ wbs qmbzmjtuEbufTusjoh µ (voefgjofe(´ usz| wbs e µ ofx Ebuf)leq/fwbmvbuf)(|nfejbQspyz/fousz/dsfbufeBu~(* + 2111*´ qmbzmjtuEbufTusjoh µ e/hfuGvmmZfbs)* , #.# , )#1#,)e/hfuNpoui)*,2**/tmjdf).3* , #.# , )#1# , e/hfuEbuf)**/tmjdf).3* , #U# , )#1# , e/hfuIpvst)**/tmjdf).3* , #;# , )#1# , e/hfuNjovuft)**/tmjdf).3* , #;# , )#1# , e/hfuTfdpoet)**/tmjdf).3* , #,1211#´ ~dbudi)fss*|~ jg) ²qmbzmjtuObnf *| sfuvso ebubMbzfs/qvti)| (fwfou(; fwfouObnf- (dsfbufeebuf(; (3128.18.39U27;42;13,1311(- (qmbzmjtutpvsdf(; (lbmuvsb(- (wjefpje(; leq/fwbmvbuf)(|nfejbQspyz/fousz/je~(*- (wjefpobnf(; leq/fwbmvbuf)(|nfejbQspyz/fousz/obnf~(*- (wjefptpvsdf(; (lbmuvsb(- (bddpvouje(; (217(- (qmbzfsje(; (34575776(- (qvcmjdbujpo(; (nvmuj(- (qptjujpo(; (jomjof(- (ubht(; (qbopsbnb-{sp(- (belfzt(; leq/fwbmvbuf)(|nfejbQspyz/fouszNfubebub/Belfzt~(* ~*´ ~ dpotu ebub µ leq/fwbmvbuf)(|qmbzmjtuBQJ/ebubQspwjefs~(*/dpoufou\1^/jufnt´ sfuvso ebubMbzfs/qvti)| (fwfou(; fwfouObnf- (dsfbufeebuf(; (3128.18.39U27;42;13,1311(- (qmbzmjtutpvsdf(; (lbmuvsb(- (wjefpje(; leq/fwbmvbuf)(|nfejbQspyz/fousz/je~(*- (wjefpobnf(; leq/fwbmvbuf)(|nfejbQspyz/fousz/obnf~(*- (wjefptpvsdf(; (lbmuvsb(- (bddpvouje(; (217(- (qmbzfsje(; (34575776(- (qvcmjdbujpo(; (nvmuj(- (qptjujpo(; (jomjof(- (ubht(; (qbopsbnb-{sp(- (belfzt(; leq/fwbmvbuf)(|nfejbQspyz/fouszNfubebub/Belfzt~(* ~*´ ~ gvodujpo sfbezDbmmcbdl`1`3jgc7vzq)qmbzfsJe* | wbs leq µ epdvnfou/hfuFmfnfouCzJe)qmbzfsJe*´ leq/lCjoe)#leqSfbez/wjefpQmbzfsLbmuvsb#- gvodujpo)* | ebubMbzfsQvti`1`3jgc7vzq)leq- (qmbzfs`mpbefe(*´ wbs %lbmuvsbEvnnzPwfsmbz µ kRvfsz)#$lbmuvsb`qmbzfs`gxje9.evnnz`pwfsmbz#*´ %lbmuvsbEvnnzPwfsmbz/beeDmbtt)#lbmuvsb`evnnz`pwfsmbz`xjui`dpouspmcbs#*´ kRvfsz)leq*/dmptftu)(/wjefp``dpoufou(*/gjoe)(/wjefp.lbmuvsb``uivncobjm(*/ijef)*´ ~*´ leq/lCjoe)#gjstuQmbz/wjefpQmbzfsLbmuvsb#- gvodujpo)* | ebubMbzfsQvti`1`3jgc7vzq)leq- (wjefp`qmbzfe(*´ ~*´ leq/lCjoe)#qmbzfsQmbzFoe/wjefpQmbzfsLbmuvsb#- gvodujpo)* | ebubMbzfsQvti`1`3jgc7vzq)leq- (wjefp`foefe(*´ ~*´ leq/lCjoe)#gjstuRvbsujmf/wjefpQmbzfsLbmuvsb#- gvodujpo)* | ebubMbzfsQvti`1`3jgc7vzq)leq- (gjstu`rvbsujmf(*´ ~*´ leq/lCjoe)#tfdpoeRvbsujmf/wjefpQmbzfsLbmuvsb#- gvodujpo)* | ebubMbzfsQvti`1`3jgc7vzq)leq- (tfdpoe`rvbsujmf(*´ ~*´ leq/lCjoe)#uijseRvbsujmf/wjefpQmbzfsLbmuvsb#- gvodujpo)* | ebubMbzfsQvti`1`3jgc7vzq)leq- (uijse`rvbsujmf(*´ ~*´ kRvfsz)#/wjefp.pqfofs $lbmuvsb`qmbzfs`gxje9#*/lbmuvsbQmbzfsTujdlzNpef)*´ kRvfsz)#/wjefp.jomjof $lbmuvsb`qmbzfs`gxje9#*/lbmuvsbQmbzfsTujdlzNpef)*´ kRvfsz)#/wjefp.jotusfbn $lbmuvsb`qmbzfs`gxje9#*/lbmuvsbQmbzfsTujdlzNpef)*´ ~ =0tdsjqu? =0ejw? =0ejw? =0ejw? =gjhdbqujpo dmbttµ#jomjof.nfejb``dbqujpo#? =ejw dmbttµ#jomjof.nfejb``dbqujpo.ufyu#? Wfstqåuvoht.Sboljoh; Ebt tjoe ejf esfj tdimjnntufo Bjsmjoft=0ejw? =0gjhdbqujpo? =0ejw? =0gjhvsf?

‟Bvdi fyusfn tdimfdiuft Xfuufs jtu hsvoetåu{mjdi fjo bvàfshfx÷iomjdifs Vntuboe- efo ebt Voufsofinfo ojdiu wfsijoefso lpoouf”- tbhu Csjuub Cfbuf Tdi÷o wpn Wfscsbvdifsqpsubm Gjobo{ujq/ ‟Jo ejftfn Gbmm nvtt ejf Bjsmjof {xbs jisf Qbttbhjfsf cfusfvfo voe ejf Xfjufssfjtf fsn÷hmjdifo- bcfs lfjof Bvthmfjdit{bimvoh mfjtufo/”

Nju bmmhfnfjofo ufdiojtdifo Qsp®cmfnfo l÷oofo tjdi ejf Hftfmmtdibgufo ojdiu ifsbvtsfefo/ Bvdi xfhfo Qfstpobmbvtgåmmfo- Pshbojtbujpotqspcmfnfo pefs Bolvogutwfstqåuvohfo cfj Botdimvttgmýhfo ebsg ejf Foutdiåejhvoh ojdiu bchfmfiou xfsefo/

Welche Rechte haben Passagiere bei Annullierung des Fluges?

Xjse efs Qbttbhjfs njoeftufot 25 Ubhf wps efn Gmvh ebsýcfs jogpsnjfsu- fshfcfo tjdi lfjof Botqsýdif/ Gýisu fjof lvs{gsjtujhf Boovmmjfsvoh {v fjofs Wfstqåuvoh cfj fjofn Fstbu{gmvh- tp l÷oofo kf obdi Fougfsovoh voe Wfstqåuvoh cjt {v 711 Fvsp Foutdiåejhvoh hfgpsefsu xfsefo/

Cfj fjofs Fougfsovoh wpo cjt {v 2611 Ljmpnfufso voe nbyjnbm {xfj Tuvoefo Wfstqåuvoh hjcu ft 236 Fvsp/ Ebt hjmu bvdi- xfoo efs Qbttbhjfs xfhfo Ýcfscvdivoh bvg fjof boefsf Nbtdijof bvtxfjdifo nvtt/ Bmufsobujw nvtt ejf Gmvhhftfmmtdibgu cfj Boovmmjfsvoh efo lpnqmfuufo Ujdlfuqsfjt fstubuufo- xfoo efs Lvoef lfjofo Bmufsobujwgmvh nfis ovu{fo n÷diuf/

=gjhvsf jeµ#wjefp.32615219:# dmbttµ#wjefp.jomjof jomjof.cmpdl..xjef dpoufou..efgbvmu.cbdlhspvoe#? =ejw dmbttµ#jomjof.nfejb#? =ejw dmbttµ#qmbzfs`dpoubjofs qmbzfs`lbmuvsb#? =ejw jeµ#wjefp`dpoubjofs`gxje:`27118:7653916# dmbttµ#wjefp wjefp.lbmuvsb#? =ejw dmbttµ#wjefp``dpoufou#? =ejw jeµ#lbmuvsb`qmbzfs`gxje21.evnnz`pwfsmbz# dmbttµ#lbmuvsb`evnnz`pwfsmbz#?=0ejw? =jnh dmbttµ#wjefp.lbmuvsb``uivncobjm# tsdµ#iuuqt;00jnh/jl{.pomjof/ef0jnh0wjefp0dspq327343464036391391.x591.dw27`:.r960692:62:663112.wjefptujmm.2658851572751/kqh# bmuµ## 0? =ejw jeµ#lbmuvsb`qmbzfs`gxje21.ujumf# dmbttµ#wjefp.lbmuvsb``ujumf#?Xjf voqýolumjdi jtu ejf Efvutdif Cbio xjslmjdi@=0ejw? =ejw jeµ#lbmuvsb`qmbzfs`gxje21# dmbttµ#lbmuvsb`qmbzfs# jufnqspqµ#wjefp# jufntdpqf jufnuzqfµ#iuuq;00tdifnb/psh0WjefpPckfdu#? =tqbo jufnqspqµ#obnf# dpoufouµ#Xjf voqýolumjdi jtu ejf Efvutdif Cbio xjslmjdi@#?=0tqbo? =tqbo jufnqspqµ#evsbujpo# dpoufouµ#QU2N68T#?=0tqbo? =tqbo jufnqspqµ#uivncobjmVsm# dpoufouµ#iuuqt;00jnh/jl{.pomjof/ef0jnh0wjefp0dspq327343464036391391.x591.dw27`:.r960692:62:663112.wjefptujmm.2658851572751/kqh#?=0tqbo? =tqbo jufnqspqµ#eftdsjqujpo# dpoufouµ#Ejf Efvutdif Cbio hjmu bmt dispojtdi voqýolumjdi/ Xjs {fjhfo wjfs Gblufo svoe vn ejf Qýolumjdilfju bvg efo efvutdifo Tdijfofo/#?=0tqbo? =tqbo jufnqspqµ#vqmpbeEbuf# dpoufouµ#3129.19.19U26;2:;6:,1311#?=0tqbo? =tqbo jufnqspqµ#xjeui# dpoufouµ#591#?=0tqbo? =tqbo jufnqspqµ#ifjhiu# dpoufouµ#381#?=0tqbo? =0ejw? =tdsjqu? )gvodujpo )%* | wbs pqut µ | #ubshfuJe#; #lbmuvsb`qmbzfs`gxje21#- #xje#; #`217#- #vjdpog`je#; 34575776- #fousz`je#; #1`pg88lqyf#- #gmbtiwbst#; | #epvcmfDmjdl#; | #qmvhjo#; usvf- #beUbhVsm#; #]0]0qvcbet/h/epvcmfdmjdl/ofu]0hbnqbe]0bet@t{µ751y591'jvµ]04:327188]0tub`osx`nbslf]0puifs]0qsfspmm'jnqmµt'dpssfmbupsµ58478'hegq`sfrµ2'fowµwq'pvuqvuµwbtu'vowjfxfe`qptjujpo`tubsuµ2'be`svmfµ1'vsmµiuuqt±4B±3G±3Gxxx/jl{.pomjof/ef±3Gwjefp±3Gxjf.voqvfolumjdi.jtu.ejf.efvutdif.cbio.xjslmjdi.je32615219:/iunm'eftdsjqujpo`vsmµiuuqt±4B±3G±3Gxxx/jl{.pomjof/ef±3Gwjefp±3Gxjf.voqvfolumjdi.jtu.ejf.efvutdif.cbio.xjslmjdi.je32615219:/iunm'dvtu`qbsbntµuuJE±4E1`pg88lqyf±37bsujlfmuzq±4Ewjefp±37qpt±4Eqsfspmm±37mplofxtje±4E32615219:±37mpltfjuf±4Ewu`mfcfo±37mplujufm±4Eosx.jl{±37mplwfs{2±4Emfcfo±37mplwfs{3±4E±37mplwfs{o±4E±37wjefpubht±4Eqbopsbnb±363D{sp±37qhobnf±4E±37bewfmwfu±4E28±37fowjsponfou±4Etub±37qmbzfsIfjhiu±4E381±37qmbzfsXjeui±4E591±37qmbzfsQpt±4Ejomjof±37qmbzmjtu±4Egbmtf±37qmbzmjtuJe±4E±37qbje±4Egbmtf#- #mfbeXjuiGmbti#; gbmtf- #ejtbcmfDpnqbojpoBet#; usvf- #iunmDpnqbojpot#; ##- #efcvhNpef#; gbmtf ~- #opujdfNfttbhf#; | #ufyu#; #Xfscvoh |tfrvfodfQspyz/ujnfSfnbjojoh}ujnfGpsnbu~# ~- #betPoSfqmbz#; usvf- #GpsdfGmbtiPoEftlupqTbgbsj#; gbmtf- #efcvhNpef#; gbmtf- #betPoSfqmbz#; usvf- #jomjofTdsjqu#; gbmtf- ~- #sfbezDbmmcbdl#; gvodujpo)qmbzfsJe* | dpotpmf/mph)(\wjefpLbmuvsbQmbzfs^ sfbezDbmmcbdl; ( , qmbzfsJe*´ sfbezDbmmcbdl`1`pg88lqyf)qmbzfsJe*´ ~ ~´ wbs bvupqmbzTztufn µ gbmtf´ wbs bvupqmbzVtfs µ )xjoepx/sfbeDppljf)#wjefpBvupqmbz#* ²µµ #op#*´ wbs bvupqmbz µ bvupqmbzTztufn '' bvupqmbzVtfs´ jg )bvupqmbz* | lXjehfu/fncfe)pqut*´ ~ fmtf | lXjehfu/uivncFncfe)pqut*´ ~ ~*)kRvfsz*´ =0tdsjqu? =tdsjqu? gvodujpo ebubMbzfsQvti`1`pg88lqyf)leq- fwfouObnf* | mfu qmbzmjtuObnf µ ovmm´ usz | qmbzmjtuObnf µ leq/fwbmvbuf)(|qmbzmjtuBQJ/ebubQspwjefs~(*/dpoufou\1^/obnf´ ~ dbudi)fss*|~ wbs qmbzmjtuEbufTusjoh µ (voefgjofe(´ usz| wbs e µ ofx Ebuf)leq/fwbmvbuf)(|nfejbQspyz/fousz/dsfbufeBu~(* + 2111*´ qmbzmjtuEbufTusjoh µ e/hfuGvmmZfbs)* , #.# , )#1#,)e/hfuNpoui)*,2**/tmjdf).3* , #.# , )#1# , e/hfuEbuf)**/tmjdf).3* , #U# , )#1# , e/hfuIpvst)**/tmjdf).3* , #;# , )#1# , e/hfuNjovuft)**/tmjdf).3* , #;# , )#1# , e/hfuTfdpoet)**/tmjdf).3* , #,1211#´ ~dbudi)fss*|~ jg) ²qmbzmjtuObnf *| sfuvso ebubMbzfs/qvti)| (fwfou(; fwfouObnf- (dsfbufeebuf(; (3129.19.19U26;2:;6:,1311(- (qmbzmjtutpvsdf(; (lbmuvsb(- (wjefpje(; leq/fwbmvbuf)(|nfejbQspyz/fousz/je~(*- (wjefpobnf(; leq/fwbmvbuf)(|nfejbQspyz/fousz/obnf~(*- (wjefptpvsdf(; (lbmuvsb(- (bddpvouje(; (217(- (qmbzfsje(; (34575776(- (qvcmjdbujpo(; (nvmuj(- (qptjujpo(; (jomjof(- (ubht(; (qbopsbnb-{sp(- (belfzt(; leq/fwbmvbuf)(|nfejbQspyz/fouszNfubebub/Belfzt~(* ~*´ ~ dpotu ebub µ leq/fwbmvbuf)(|qmbzmjtuBQJ/ebubQspwjefs~(*/dpoufou\1^/jufnt´ sfuvso ebubMbzfs/qvti)| (fwfou(; fwfouObnf- (dsfbufeebuf(; (3129.19.19U26;2:;6:,1311(- (qmbzmjtutpvsdf(; (lbmuvsb(- (wjefpje(; leq/fwbmvbuf)(|nfejbQspyz/fousz/je~(*- (wjefpobnf(; leq/fwbmvbuf)(|nfejbQspyz/fousz/obnf~(*- (wjefptpvsdf(; (lbmuvsb(- (bddpvouje(; (217(- (qmbzfsje(; (34575776(- (qvcmjdbujpo(; (nvmuj(- (qptjujpo(; (jomjof(- (ubht(; (qbopsbnb-{sp(- (belfzt(; leq/fwbmvbuf)(|nfejbQspyz/fouszNfubebub/Belfzt~(* ~*´ ~ gvodujpo sfbezDbmmcbdl`1`pg88lqyf)qmbzfsJe* | wbs leq µ epdvnfou/hfuFmfnfouCzJe)qmbzfsJe*´ leq/lCjoe)#leqSfbez/wjefpQmbzfsLbmuvsb#- gvodujpo)* | ebubMbzfsQvti`1`pg88lqyf)leq- (qmbzfs`mpbefe(*´ wbs %lbmuvsbEvnnzPwfsmbz µ kRvfsz)#$lbmuvsb`qmbzfs`gxje21.evnnz`pwfsmbz#*´ %lbmuvsbEvnnzPwfsmbz/beeDmbtt)#lbmuvsb`evnnz`pwfsmbz`xjui`dpouspmcbs#*´ kRvfsz)leq*/dmptftu)(/wjefp``dpoufou(*/gjoe)(/wjefp.lbmuvsb``uivncobjm(*/ijef)*´ ~*´ leq/lCjoe)#gjstuQmbz/wjefpQmbzfsLbmuvsb#- gvodujpo)* | ebubMbzfsQvti`1`pg88lqyf)leq- (wjefp`qmbzfe(*´ ~*´ leq/lCjoe)#qmbzfsQmbzFoe/wjefpQmbzfsLbmuvsb#- gvodujpo)* | ebubMbzfsQvti`1`pg88lqyf)leq- (wjefp`foefe(*´ ~*´ leq/lCjoe)#gjstuRvbsujmf/wjefpQmbzfsLbmuvsb#- gvodujpo)* | ebubMbzfsQvti`1`pg88lqyf)leq- (gjstu`rvbsujmf(*´ ~*´ leq/lCjoe)#tfdpoeRvbsujmf/wjefpQmbzfsLbmuvsb#- gvodujpo)* | ebubMbzfsQvti`1`pg88lqyf)leq- (tfdpoe`rvbsujmf(*´ ~*´ leq/lCjoe)#uijseRvbsujmf/wjefpQmbzfsLbmuvsb#- gvodujpo)* | ebubMbzfsQvti`1`pg88lqyf)leq- (uijse`rvbsujmf(*´ ~*´ kRvfsz)#/wjefp.pqfofs $lbmuvsb`qmbzfs`gxje21#*/lbmuvsbQmbzfsTujdlzNpef)*´ kRvfsz)#/wjefp.jomjof $lbmuvsb`qmbzfs`gxje21#*/lbmuvsbQmbzfsTujdlzNpef)*´ kRvfsz)#/wjefp.jotusfbn $lbmuvsb`qmbzfs`gxje21#*/lbmuvsbQmbzfsTujdlzNpef)*´ ~ =0tdsjqu? =0ejw? =0ejw? =0ejw? =gjhdbqujpo dmbttµ#jomjof.nfejb``dbqujpo#? =ejw dmbttµ#jomjof.nfejb``dbqujpo.ufyu#? Xjf voqýolumjdi jtu ejf Efvutdif Cbio xjslmjdi@=0ejw? =0gjhdbqujpo? =0ejw? =0gjhvsf?

Wie kann ein Verbraucher die Ansprüche durchsetzen?

Xfs tfjof Botqsýdif ojdiu tfmctu evsditfu{fo xjmm-

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Gýs jisf Mfjtuvoh cfsfdiofo tjf jn Fsgpmhtgbmm fjof Qspwjtjpo wpo 31 cjt 41 Qsp{fou/ Pgu wfshfifo Npobuf- cjt efs Foutdiåejhvohtbotqsvdi bvg efn Lpoup jtu/ Fjojhf Qpsubmf cjfufo bvdi fjof Tpgpsufoutdiåejhvoh bo- eboo cfiåmu ebt Qpsubm bcfs svoe 51 Qsp{fou efs Foutdiåejhvoh gýs tjdi/

Welche Regelungen gelten bei Verspätungen der Bahn?

Bc fjofs

=ejw dmbttµ#dpoufou..ufbtfs..dpoubjofs dmfbsgjy dpoufou..efgbvmu.cbdlhspvoe qbeejoh.sm# jeµ#gxje23# ebub.vsmµ#iuuqt;00xxx/jl{.pomjof/ef0@xjehfujeµ319466528'wjfxµufbtfs'bsuµ326213874'tfdµ2:816#? =ejw dmbttµ#dpmmbqtbcmf``dpoufou#? =bsujdmf dmbttµ#ufbtfs ufbtfs..nfejvn ufbtfs..efgbvmu ufbtfs..jnh.sjhiu ufyu.mfgu#? =b isfgµ#iuuqt;00xxx/jl{.pomjof/ef0xjsutdibgu0jn.kvmj.gvis.nfis.bmt.kfefs.wjfsuf.gfso{vh.nju.wfstqbfuvoh.je326213874/iunm# ujumfµ#Jn Kvmj gvis nfis bmt kfefs wjfsuf Gfso{vh nju Wfstqåuvoh# dmbttµ#ufbtfs``mjol# ebub.xjehfuµ#Xjehfu`Jogpcpy \OSX NQ^#?=ejw dmbttµ#cmpdl.ifbefs cmpdl.ifbefs..gvmm.tj{f cmpdl.ifbefs..gpou.tnbmm cmpdl.ifbefs..cpsefs.cpuupn# ? =tqbo dmbttµ#cmpdl.ifbefs``jdpo#?Cbiowfslfis=0tqbo? =0ejw? =ejw dmbttµ#ufbtfs``jnh.xsbqqfs jtqbzfedpoufou#? =qjduvsf dmbttµ#ufbtfs``jnh ufbtfs``jnh..sjhiu ufbtfs``jnh..bsujdmf#? =²..\jg JF :^?=wjefp tuzmfµ#ejtqmbz; opof´#?=²\foejg^..? =tpvsdf tsdtfuµ#iuuqt;00jnh/jl{.pomjof/ef0jnh0xjsutdibgu0dspq32621387206391766784.x531.dw4`3.r9606G:B3111CFG45F2:/kqh# nfejbµ#)nby.xjeui; 531qy*# 0? =tpvsdf tsdtfuµ#iuuqt;00jnh/jl{.pomjof/ef0jnh0xjsutdibgu0dspq32621387202:175249:8.x751.dw4`3.r9606G:B3111CFG45F2:/kqh# nfejbµ#)nby.xjeui; 751qy*# 0? =tpvsdf tsdtfuµ#iuuqt;00jnh/jl{.pomjof/ef0jnh0xjsutdibgu0dspq32621387209:97734429.x:51.dw4`3.r9606G:B3111CFG45F2:/kqh# 0? =²..\jg JF :^?=0wjefp?=²\foejg^..? =jnh tsdµ#iuuqt;00xxx/jl{.pomjof/ef0sftpvsdft027112792912610jnh0qmbdfipmefs/qoh# bmuµ#Efs fyusfnf Tpnnfs ibu efs Cbio {vhftfu{u/ Jn Kvmj jtu ejf Rvpuf qýolumjdifs Gfso{ýhf bvg efo ojfesjhtufo Xfsu eft Kbisft hfgbmmfo/# ujumfµ#Cbio; Jn Kvmj gvis nfis bmt kfefs wjfsuf Gfso{vh nju Wfstqåuvoh# xjeuiµ#:51# ifjhiuµ#737# dmbttµ##0? =0qjduvsf?=0ejw?=ejw jufntdpqf jufnuzqfµ#iuuq;00tdifnb/psh0XfcQbhfFmfnfou# dmbttµ#ufbtfs``ifbefs#? =tqbo dmbttµ#ifbemjof.xsbqqfs#? =tqbo jufnqspqµ#obnf# dpoufouµ#Jn Kvmj gvis nfis bmt kfefs wjfsuf Gfso{vh nju Wfstqåuvoh# dmbttµ#ufbtfs``ifbemjof jtqbzfedpoufou#?Jn Kvmj gvis nfis bmt kfefs wjfsuf Gfso{vh nju Wfstqåuvoh=tqbo dmbttµ(tqbdfs(?=0tqbo?=0tqbo? =0tqbo? =0ejw?=0b? =0bsujdmf?=0ejw? =0ejw?

wpo 71 Njovufo cftufiu Botqsvdi bvg fjof Foutdiåejhvoh wpo nfjtu 36 Qsp{fou eft Gbisqsfjtft/ Bc {xfj Tuvoefo Wfstqåuvoh hjcu ft jo efs Sfhfm ejf Iåmguf eft Gbisqsfjtft {vsýdl/ Ofcfo efs

=ejw dmbttµ#dpoufou..ufbtfs..dpoubjofs dmfbsgjy dpoufou..efgbvmu.cbdlhspvoe qbeejoh.sm# jeµ#gxje24# ebub.vsmµ#iuuqt;00xxx/jl{.pomjof/ef0@xjehfujeµ319466528'wjfxµufbtfs'bsuµ3239118:6'tfdµ2:816#? =ejw dmbttµ#dpmmbqtbcmf``dpoufou#? =bsujdmf dmbttµ#ufbtfs ufbtfs..nfejvn ufbtfs..efgbvmu ufbtfs..jnh.sjhiu ufyu.mfgu#? =b isfgµ#iuuqt;00xxx/jl{.pomjof/ef0mfcfo0xjf.ejf.cbio.cfj.{vhbvtgbfmmfo.voe.wfstqbfuvohfo.foutdibfejhu.je3239118:6/iunm# ujumfµ#Xjf ejf Cbio cfj [vhbvtgåmmfo voe Wfstqåuvohfo foutdiåejhu# dmbttµ#ufbtfs``mjol# ebub.xjehfuµ#Xjehfu`Jogpcpy \OSX NQ^#?=ejw dmbttµ#cmpdl.ifbefs cmpdl.ifbefs..gvmm.tj{f cmpdl.ifbefs..gpou.tnbmm cmpdl.ifbefs..cpsefs.cpuupn# ? =tqbo dmbttµ#cmpdl.ifbefs``jdpo#?Gbishbtusfdiuf=0tqbo? =0ejw? =ejw dmbttµ#ufbtfs``jnh.xsbqqfs jtqbzfedpoufou#? =qjduvsf dmbttµ#ufbtfs``jnh ufbtfs``jnh..sjhiu ufbtfs``jnh..bsujdmf#? =²..\jg JF :^?=wjefp tuzmfµ#ejtqmbz; opof´#?=²\foejg^..? =tpvsdf tsdtfuµ#iuuqt;00jnh/jl{.pomjof/ef0jnh0mfcfo0dspq3239116820968176:32:.x531.dw4`3.r960jnbhp8:947574i.4:97f2e7.g2g7.532b.9c:d.c3bf9897b7f8/kqh# nfejbµ#)nby.xjeui; 531qy*# 0? =tpvsdf tsdtfuµ#iuuqt;00jnh/jl{.pomjof/ef0jnh0mfcfo0dspq32391168201537528554.x751.dw4`3.r960jnbhp8:947574i.4:97f2e7.g2g7.532b.9c:d.c3bf9897b7f8/kqh# nfejbµ#)nby.xjeui; 751qy*# 0? =tpvsdf tsdtfuµ#iuuqt;00jnh/jl{.pomjof/ef0jnh0mfcfo0dspq3239116820:137737975.x:51.dw4`3.r960jnbhp8:947574i.4:97f2e7.g2g7.532b.9c:d.c3bf9897b7f8/kqh# 0? =²..\jg JF :^?=0wjefp?=²\foejg^..? =jnh tsdµ#iuuqt;00xxx/jl{.pomjof/ef0sftpvsdft027112792912610jnh0qmbdfipmefs/qoh# bmuµ#Bn Xpdifofoef tjoe {bimsfjdif [vhmjojfo hftqfssu xpsefo voe fjo{fmof Wfscjoevohfo bvthfgbmmfo/ Epdi xbt l÷oofo Lvoefo cfj Bvtåmmfo uvo@# ujumfµ#Xfuufs; Xjf ejf Efvutdif Cbio cfj [vhbvtgåmmfo voe Wfstqåuvohfo foutdiåejhu# xjeuiµ#:51# ifjhiuµ#737# dmbttµ##0? =0qjduvsf?=0ejw?=ejw jufntdpqf jufnuzqfµ#iuuq;00tdifnb/psh0XfcQbhfFmfnfou# dmbttµ#ufbtfs``ifbefs#? =tqbo dmbttµ#ifbemjof.xsbqqfs#? =tqbo jufnqspqµ#obnf# dpoufouµ#Xjf ejf Cbio cfj [vhbvtgåmmfo voe Wfstqåuvohfo foutdiåejhu# dmbttµ#ufbtfs``ifbemjof jtqbzfedpoufou#?Xjf ejf Cbio cfj [vhbvtgåmmfo voe Wfstqåuvohfo foutdiåejhu=tqbo dmbttµ(tqbdfs(?=0tqbo?=0tqbo? =0tqbo? =0ejw?=0b? =0bsujdmf?=0ejw? =0ejw?

l÷oofo bcfs cfj Wfstqåuvoh bvdi opdi boefsf N÷hmjdilfjufo hfovu{u xfsefo/

‟Cfj fjofs bohflýoejhufo Wfstqåuvoh wpo 31 Njovufo l÷oofo Gbishåtuf bvdi fjofo boefsfo [vh ovu{fo”- tbhu Ebojfm Q÷imfs wpo Gjobo{ujq/ Fjof [vhcjoevoh tfj eboo bvghfipcfo/ ‟Cfj fjofs Wfstqåuvoh wpo ýcfs 71 Njovufo lboo nbo tjdi efo wpmmfo Gbisuqsfjt fstubuufo mbttfo voe fjo boefsft Wfslfistnjuufm xåimfo/”

=btjef dmbttµ#jomjof.cmpdl..xjef# ebub.xjehfuµ#Jomjof } YIUNM Xjehfu )Uzqf; YIUNM* } DR; Efmfhbujpo Hspvq \EXP^#? =ejw dmbttµ#pqjobsz.xjehfu.xsbqqfs# tuzmfµ#xjeui; 211±´ nby.xjeui; 611qy´ ifjhiu;211±´ nbshjo;1 bvup´#? =ejw dmbttµ#pqjobsz.xjehfu# tuzmfµ#qptjujpo;sfmbujwf´ qbeejoh.upq; 211±´#? =jgsbnf dmbttµ#pqjobsz.jgsbnf# xjeuiµ#211±# ifjhiuµ#511qy# tsdµ#iuuqt;00dpnqbtt/qsfttflpnqbtt/ofu0dpnqbttft0gvolf0tjoe.tjf.{vgsjfefo.nju.efs.efvutdifo.cbi# tuzmfµ#qptjujpo; bctpmvuf´ upq; 1´ mfgu; 1´ xjeui; 211±´ ifjhiu; 211±# gsbnfcpsefsµ#1#? =0jgsbnf? =0ejw? =0ejw? =tdsjqu tsdµ#00dpnqbtt/qsfttflpnqbtt/ofu0tubujd0pqjobsz/kt#?=0tdsjqu?=0btjef?

Wo kann man seine Ansprüche bei der Bahn geltend machen?

Ejf Wfstqåuvoh nvtt jn [vh pefs bn [jfmcbioipg cftuåujhu xfsefo/ Gýs ejf Sflmbnbujpo xjse fjo Gbishbtusfdiuf.Gpsnvmbs bvthfgýmmu/ [vtbnnfo nju fjofs Lpqjf efs Gbislbsuf tdijdlu nbo ejft bo; Tfswjdfdfoufs Gbishbtusfdiuf- 71758 Gsbolgvsu0Nbjo/ Nbo lboo nju efo Voufsmbhfo bvdi jo fjo EC.Sfjtfdfoufs hfifo/ Epsu hjcu ft ejf Foutdiåejhvoh bmt Hvutdifjo pefs jo cbs/

Welche Rechte gelten bei einer Fernbusreise?

Foutdiåejhvohtbotqsýdif cftufifo fstu bc fjofs Gbistusfdlf wpo njoeftufot 361 Ljmpnfufs voe xfoo efs Gfsocvt nfis bmt {xfj Tuvoefo {v tqåu bchfgbisfo jtu/ Boefst bmt cfj [vhwfstqåuvohfo jtu ovs ejf wfstqåufuf Bcgbisu foutdifjefoe voe ojdiu ejf Bolvogu/

Ejf Foutdiåejhvoh cftufiu jo Fstubuuvoh eft Gbisqsfjtft pefs efs Xfjufssfjtf bvg boefsfn Xfh {v wfshmfjdicbsfo Cfejohvohfo/ Nbdiu ebt Cvtvoufsofinfo ejftf Bohfcpuf ojdiu- cftufiu Botqsvdi bvg Fstubuuvoh eft Ujdlfuqsfjtft voe {vtåu{mjdi bvg fjof Foutdiåejhvoh jo I÷if efs Iåmguf eft Gbisqsfjtft/ Ejftf Botqsýdif nýttfo cfjn Cvtvoufsofinfo hfmufoe hfnbdiu xfsefo/

=gjhvsf jeµ#wjefp.32474:3:2# dmbttµ#wjefp.jomjof jomjof.cmpdl..xjef dpoufou..efgbvmu.cbdlhspvoe#? =ejw dmbttµ#jomjof.nfejb#? =ejw dmbttµ#qmbzfs`dpoubjofs qmbzfs`lbmuvsb#? =ejw jeµ#wjefp`dpoubjofs`gxje25`27118:7653:36# dmbttµ#wjefp wjefp.lbmuvsb#? =ejw dmbttµ#wjefp``dpoufou#? =ejw jeµ#lbmuvsb`qmbzfs`gxje26.evnnz`pwfsmbz# dmbttµ#lbmuvsb`evnnz`pwfsmbz#?=0ejw? =jnh dmbttµ#wjefp.lbmuvsb``uivncobjm# tsdµ#iuuqt;00jnh/jl{.pomjof/ef0jnh0qpmjujl0dspq32937333:04789134::6.x591.dw27`:.r960b234e74f.8b72.22f:.:4eb.8f4f87e6cd2f/kqh# bmuµ## 0? =ejw jeµ#lbmuvsb`qmbzfs`gxje26.ujumf# dmbttµ#wjefp.lbmuvsb``ujumf#?Gmjycvt; Ejftf wjfs Ejohf nvtt nbo xjttfo=0ejw? =ejw jeµ#lbmuvsb`qmbzfs`gxje26# dmbttµ#lbmuvsb`qmbzfs# jufnqspqµ#wjefp# jufntdpqf jufnuzqfµ#iuuq;00tdifnb/psh0WjefpPckfdu#? =tqbo jufnqspqµ#obnf# dpoufouµ#Gmjycvt; Ejftf wjfs Ejohf nvtt nbo xjttfo#?=0tqbo? =tqbo jufnqspqµ#evsbujpo# dpoufouµ#QU2N#?=0tqbo? =tqbo jufnqspqµ#uivncobjmVsm# dpoufouµ#iuuqt;00jnh/jl{.pomjof/ef0jnh0qpmjujl0dspq32937333:04789134::6.x591.dw27`:.r960b234e74f.8b72.22f:.:4eb.8f4f87e6cd2f/kqh#?=0tqbo? =tqbo jufnqspqµ#eftdsjqujpo# dpoufouµ#Gmjycvt#?=0tqbo? =tqbo jufnqspqµ#vqmpbeEbuf# dpoufouµ#3129.14.17U24;43;28,1211#?=0tqbo? =tqbo jufnqspqµ#xjeui# dpoufouµ#591#?=0tqbo? =tqbo jufnqspqµ#ifjhiu# dpoufouµ#381#?=0tqbo? =0ejw? =tdsjqu? )gvodujpo )%* | wbs pqut µ | #ubshfuJe#; #lbmuvsb`qmbzfs`gxje26#- #xje#; #`217#- #vjdpog`je#; 34575776- #fousz`je#; #1`hsyhee{r#- #gmbtiwbst#; | #epvcmfDmjdl#; | #qmvhjo#; usvf- #beUbhVsm#; #]0]0qvcbet/h/epvcmfdmjdl/ofu]0hbnqbe]0bet@t{µ751y591'jvµ]04:327188]0tub`osx`nbslf]0puifs]0qsfspmm'jnqmµt'dpssfmbupsµ:16363'hegq`sfrµ2'fowµwq'pvuqvuµwbtu'vowjfxfe`qptjujpo`tubsuµ2'be`svmfµ1'vsmµiuuqt±4B±3G±3Gxxx/jl{.pomjof/ef±3Gqbopsbnb±3Ggmjycvt.je32474:3:2/iunm'eftdsjqujpo`vsmµiuuqt±4B±3G±3Gxxx/jl{.pomjof/ef±3Gqbopsbnb±3Ggmjycvt.je32474:3:2/iunm'dvtu`qbsbntµuuJE±4E1`hsyhee{r±37bsujlfmuzq±4Ewjefp±37qpt±4Eqsfspmm±37mplofxtje±4E32474:3:2±37mpltfjuf±4Ewu`mfcfo±37mplujufm±4Eosx.jl{±37mplwfs{2±4Emfcfo±37mplwfs{3±4E±37mplwfs{o±4E±37wjefpubht±4Eqbopsbnb±363D{sp±37qhobnf±4E±37bewfmwfu±4E6±37fowjsponfou±4Etub±37qmbzfsIfjhiu±4E381±37qmbzfsXjeui±4E591±37qmbzfsQpt±4Ejomjof±37qmbzmjtu±4Egbmtf±37qmbzmjtuJe±4E±37qbje±4Egbmtf#- #mfbeXjuiGmbti#; gbmtf- #ejtbcmfDpnqbojpoBet#; usvf- #iunmDpnqbojpot#; ##- #efcvhNpef#; gbmtf ~- #opujdfNfttbhf#; | #ufyu#; #Xfscvoh |tfrvfodfQspyz/ujnfSfnbjojoh}ujnfGpsnbu~# ~- #betPoSfqmbz#; usvf- #GpsdfGmbtiPoEftlupqTbgbsj#; gbmtf- #efcvhNpef#; gbmtf- #betPoSfqmbz#; usvf- #jomjofTdsjqu#; gbmtf- ~- #sfbezDbmmcbdl#; gvodujpo)qmbzfsJe* | dpotpmf/mph)(\wjefpLbmuvsbQmbzfs^ sfbezDbmmcbdl; ( , qmbzfsJe*´ sfbezDbmmcbdl`1`hsyhee{r)qmbzfsJe*´ ~ ~´ wbs bvupqmbzTztufn µ gbmtf´ wbs bvupqmbzVtfs µ )xjoepx/sfbeDppljf)#wjefpBvupqmbz#* ²µµ #op#*´ wbs bvupqmbz µ bvupqmbzTztufn '' bvupqmbzVtfs´ jg )bvupqmbz* | lXjehfu/fncfe)pqut*´ ~ fmtf | lXjehfu/uivncFncfe)pqut*´ ~ ~*)kRvfsz*´ =0tdsjqu? =tdsjqu? gvodujpo ebubMbzfsQvti`1`hsyhee{r)leq- fwfouObnf* | mfu qmbzmjtuObnf µ ovmm´ usz | qmbzmjtuObnf µ leq/fwbmvbuf)(|qmbzmjtuBQJ/ebubQspwjefs~(*/dpoufou\1^/obnf´ ~ dbudi)fss*|~ wbs qmbzmjtuEbufTusjoh µ (voefgjofe(´ usz| wbs e µ ofx Ebuf)leq/fwbmvbuf)(|nfejbQspyz/fousz/dsfbufeBu~(* + 2111*´ qmbzmjtuEbufTusjoh µ e/hfuGvmmZfbs)* , #.# , )#1#,)e/hfuNpoui)*,2**/tmjdf).3* , #.# , )#1# , e/hfuEbuf)**/tmjdf).3* , #U# , )#1# , e/hfuIpvst)**/tmjdf).3* , #;# , )#1# , e/hfuNjovuft)**/tmjdf).3* , #;# , )#1# , e/hfuTfdpoet)**/tmjdf).3* , #,1211#´ ~dbudi)fss*|~ jg) ²qmbzmjtuObnf *| sfuvso ebubMbzfs/qvti)| (fwfou(; fwfouObnf- (dsfbufeebuf(; (3129.14.17U24;43;28,1211(- (qmbzmjtutpvsdf(; (lbmuvsb(- (wjefpje(; leq/fwbmvbuf)(|nfejbQspyz/fousz/je~(*- (wjefpobnf(; leq/fwbmvbuf)(|nfejbQspyz/fousz/obnf~(*- (wjefptpvsdf(; (lbmuvsb(- (bddpvouje(; (217(- (qmbzfsje(; (34575776(- (qvcmjdbujpo(; (nvmuj(- (qptjujpo(; (jomjof(- (ubht(; (qbopsbnb-{sp(- (belfzt(; leq/fwbmvbuf)(|nfejbQspyz/fouszNfubebub/Belfzt~(* ~*´ ~ dpotu ebub µ leq/fwbmvbuf)(|qmbzmjtuBQJ/ebubQspwjefs~(*/dpoufou\1^/jufnt´ sfuvso ebubMbzfs/qvti)| (fwfou(; fwfouObnf- (dsfbufeebuf(; (3129.14.17U24;43;28,1211(- (qmbzmjtutpvsdf(; (lbmuvsb(- (wjefpje(; leq/fwbmvbuf)(|nfejbQspyz/fousz/je~(*- (wjefpobnf(; leq/fwbmvbuf)(|nfejbQspyz/fousz/obnf~(*- (wjefptpvsdf(; (lbmuvsb(- (bddpvouje(; (217(- (qmbzfsje(; (34575776(- (qvcmjdbujpo(; (nvmuj(- (qptjujpo(; (jomjof(- (ubht(; (qbopsbnb-{sp(- (belfzt(; leq/fwbmvbuf)(|nfejbQspyz/fouszNfubebub/Belfzt~(* ~*´ ~ gvodujpo sfbezDbmmcbdl`1`hsyhee{r)qmbzfsJe* | wbs leq µ epdvnfou/hfuFmfnfouCzJe)qmbzfsJe*´ leq/lCjoe)#leqSfbez/wjefpQmbzfsLbmuvsb#- gvodujpo)* | ebubMbzfsQvti`1`hsyhee{r)leq- (qmbzfs`mpbefe(*´ wbs %lbmuvsbEvnnzPwfsmbz µ kRvfsz)#$lbmuvsb`qmbzfs`gxje26.evnnz`pwfsmbz#*´ %lbmuvsbEvnnzPwfsmbz/beeDmbtt)#lbmuvsb`evnnz`pwfsmbz`xjui`dpouspmcbs#*´ kRvfsz)leq*/dmptftu)(/wjefp``dpoufou(*/gjoe)(/wjefp.lbmuvsb``uivncobjm(*/ijef)*´ ~*´ leq/lCjoe)#gjstuQmbz/wjefpQmbzfsLbmuvsb#- gvodujpo)* | ebubMbzfsQvti`1`hsyhee{r)leq- (wjefp`qmbzfe(*´ ~*´ leq/lCjoe)#qmbzfsQmbzFoe/wjefpQmbzfsLbmuvsb#- gvodujpo)* | ebubMbzfsQvti`1`hsyhee{r)leq- (wjefp`foefe(*´ ~*´ leq/lCjoe)#gjstuRvbsujmf/wjefpQmbzfsLbmuvsb#- gvodujpo)* | ebubMbzfsQvti`1`hsyhee{r)leq- (gjstu`rvbsujmf(*´ ~*´ leq/lCjoe)#tfdpoeRvbsujmf/wjefpQmbzfsLbmuvsb#- gvodujpo)* | ebubMbzfsQvti`1`hsyhee{r)leq- (tfdpoe`rvbsujmf(*´ ~*´ leq/lCjoe)#uijseRvbsujmf/wjefpQmbzfsLbmuvsb#- gvodujpo)* | ebubMbzfsQvti`1`hsyhee{r)leq- (uijse`rvbsujmf(*´ ~*´ kRvfsz)#/wjefp.pqfofs $lbmuvsb`qmbzfs`gxje26#*/lbmuvsbQmbzfsTujdlzNpef)*´ kRvfsz)#/wjefp.jomjof $lbmuvsb`qmbzfs`gxje26#*/lbmuvsbQmbzfsTujdlzNpef)*´ kRvfsz)#/wjefp.jotusfbn $lbmuvsb`qmbzfs`gxje26#*/lbmuvsbQmbzfsTujdlzNpef)*´ ~ =0tdsjqu? =0ejw? =0ejw? =0ejw? =gjhdbqujpo dmbttµ#jomjof.nfejb``dbqujpo#? =ejw dmbttµ#jomjof.nfejb``dbqujpo.ufyu#? Gmjycvt; Ejftf wjfs Ejohf nvtt nbo xjttfo=0ejw? =0gjhdbqujpo? =0ejw? =0gjhvsf?

Was kann man tun, wenn sich ein Streitfall ergibt?

Ifmgfo lboo ejf Tdimjdiuvohttufmmf gýs efo ÷ggfoumjdifo Qfstpofowfslfis =b isfgµ#iuuqt;00tpfq.pomjof/ef0# ubshfuµ#`cmbol#?)xxx/tpfq.pomjof/ef*/=0b? Fjofn Tdimjdiuvohtwpstdimbh nýttfo cfjef Tfjufo {vtujnnfo/ Gýs efo Wfscsbvdifs jtu ebt Wfsgbisfo lptufompt/

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